1. How do I buy Perks points?
    
2. Is my payment information secure or stored?
    
3. How long does it take for Perks points to post to my account?   
    
4. Do I get a receipt when I buy Perks?
    
5. Are there any fees or surcharges to buy Perks?
    
6. What happens to my Perks points after I buy them?
    
7. What is the value of a Perks point?

1. How do I give Perks?
    
2. Is giving Perks secure?
    
3. How does a Claim Certificate work?
    
4. How does a PIN work?
    
5. How does someone retrieve a lost PIN?
    
6. What happens to Perks points after I give them to someone?
    
7. Does HomePerks notify my recipient that I am giving them Perks?
    
8. When I give Perks is there a transaction record or receipt?

1. How do I Buy Perks points?
   Click on the “Buy Perks” tab at the top of any page and you may purchase additional Perks safely and securely via credit card (Visa or Mastercard) or electronic check. Without a credit card or checking account, you will not be able to buy Perks. Once purchased, Perks are non-refundable and have no equivalent cash value.
   
   
    
2. Is my payment information secure or stored?
   Yes. When we process payment information, we use a technology called Secure Sockets Layer (SSL), which encrypts (128-bit) sensitive information and maintains your privacy. SSL is the electronic commerce standard for securing information as it travels over the Internet. As an option, your payment information may be stored on HomePerks secure servers.  You may save your checking account and/or credit card information to your account so you don’t have to re-enter it each time you buy Perks.
   
   
    
3. How long does it take for Perks points to post to my account?
   Perks purchased via electronic check will post between two and three (2-3) business days. Perks purchased via credit card will automatically post to your account upon successful authorization of the credit card payment.
   
   
    
4. Do I get a receipt when I Buy Perks?
   After successfully buying Perks on our website you will receive a success message. HomePerks will also email you a receipt that confirms your purchase of Perks points.
   
   
    
5. Are there any fees or surcharges to buy Perks?
   There are no additional costs or service fees for buying Perks.
   
   
    
6. What happens to my Perks points after I buy them?
   Perks purchased into an account do not expire. They will remain in your account until you spend them or give them to another person. Once you give someone else perks, they have up to six (6) months to claim them into their account and six (6) additional months to spend them, before they expire.
   
   
    
7. What is the value of a Perks point? 
   Perks points have no equivalent dollar. Users cannot redeem Perks for cash and they can only be spent on merchandise in the HomePerks Rewards catalog. Users can choose from over 12,000 items on which to spend Perks.
   
   

1. How do I give Perks?
   It's easy to give Perks to anyone with an active e-mail address. To start, simply click on the “Give Perks” tab on any page to create a Claim Certificate which you will present to the recipient. Enter the number of Perks you wish to give with a brief description of purpose of the reward. You’ll need the name, address and active email address of the recipient. Once you click the Give Now button the Perks will be debited from your account and credited to the Claim Certificate.
   
   
    
2. Is giving Perks secure?
   Yes. We use a technology called Secure Sockets Layer (SSL), which encrypts sensitive information (such as credit card information). SSL is the electronic commerce standard for securing information as it travels over the Internet. In addition, only the person receiving Perks will have the PIN number emailed to them, so only they can use it to claim the Perks into their account.
   
   
    
3. How does a Claim Certificate work?
   When you give someone Perks, a Claim Certificate is generated and emailed only to you.  You must present the certificate to your recipient in either printed or e-mail format.  The certificate has a unique claim code that must be entered along with a separate PIN (only e-mailed to your recipient) in order to claim the Perks into an account.
   
   
    
4. How does a PIN work?
   Your personal identification number (PIN) works similar to a password or your PIN for an ATM card.  You cannot claim perks from a Claim Certificate alone; you must also enter your PIN to claim the Perks into an account. HomePerks e-mails a PIN to the Perks recipient at the time the certificate was generated. 
   
   
    
5. How does someone retrieve a lost PIN?
   Claim PINs are e-mailed to recipients at the time a certificate is generated. If a recipient loses their PIN, they can send an e-mail to customerservice@homeperks.com
   
   
    
6. What happens to Perks points after I give them to someone?
   Once you give Perks from your account, a Claim Certificate is generated and emailed to you. You will be required to deliver the certificate via e-mail or a printed copy of the certificate.  The Perks in the certificate are debited from your account.  Your recipient then must use the Claim Code on the certificate along with the separately-emailed PIN to claim the Perks into their account.
   
   
    
7. Does HomePerks notify the recipient that I am giving them Perks?
   Yes. The recipient will receive a Claim Notification with PIN via email notifying them that you have sent them the Perks.
   
   
    
8. When I give Perks is there a transaction record or receipt?
   Yes. When you give Perks, a receipt will be e-mailed to you confirming that you have just given Perks. You will also be able to view the transaction record in the account summary found in the My Perks section.
   
   

1. How do I register with HomePerks Rewards?
    
2. How do I create an account with HomePerks Rewards?
    
3. What do I need to use HomePerks Rewards?
    
4. Are there any user or account fees?
    
5. Do my Perks points expire?
    
6. Can I buy more Perks?
    
7. Can I give my Perks to someone else?
    
8. What is the dollar value of a Perks point? 
    
9. How can I earn more Perks?
    
10. Is my Perks account secure?
     
11. How do I update my account information?
     
12. How do I contact HomePerks.com or HomePerks Rewards? 

1. How do I register with HomePerks Rewards?
   Registering is easy.  Go to our homepage and click on the Register Here link or click here.  Answer a few questions and within a minute or two you’ll have registered a username and password.
   
   
    
2. How do I create an account with HomePerks Rewards?
   You can create an account(s) in the “My Perks” section or click here.
   
   
    
3. What do I need to use HomePerks Rewards?
   Using HomePerks rewards is easy.  All you need is an internet connection, home address and a valid email address.
   
   
    
4. Are there any user or account fees?
   No. HomePerks does not charge any fees to be a member and have an account.  Once you create an account simply log into HomePerks.com and claim the perks from the claim certificate that you received (using your claim code and PIN) from the company or individual that gave you the reward.
   
   
    
5. Do my Perks points expire?
   Yes. Once you receive a claim certificate, you have up to six (6) months to claim the Perks associated with that claim certificate into your account. Once claimed into your account, you have six (6) months to spend them before they expire.
   
   
    
6. Can I buy more Perks points?
   Yes. Click on the “Buy Perks” tab at the top of any page and you may purchase additional Perks safely and securely via credit card or electronic check.
   
   
    
7. Can I give my Perks to someone else?
   Yes. Click on the “Give Perks” tab at the top of any page to give Perks to anyone with a valid e-mail address.  You must provide the name, address, and active email address of the recipient in order for them to receive the Perks in their account.
   
   
    
8. What is the dollar value of a Perks point?
   There is no equivalent dollar value of a Perks point.  You cannot redeem your Perks for cash.  Perks can only be spent on merchandise in the HomePerks rewards catalog, under the “Spend Perks” tab.  You can choose from over 12,000 items.
   
   
    
9. How can I earn more Perks?
   Perks can be earned in many different ways through various types of real estate professionals.  Builders, real estate agents, and mortgage lenders are all examples of companies or individuals that will reward you with Perks for doing business with them.
   
   
    
10. Is my Perks account secure?
    Yes. When we request personal information at HomePerks.com, it is received over our secure servers. We use a technology called Secure Sockets Layer (SSL), which encrypts (128-bit) sensitive information such as credit card and personal. SSL is the electronic commerce standard for securing information as it travels over the Internet.
    
    In addition, your claim certificate comes with a secret personal identification number (PIN) similar to a debit card.  Perks cannot be redeemed without both the claim code from the certificate and the PIN number.
    
    
     
11. How do I update my account information?
    Click on the “My Perks” tab at the top of any page.  Then go under Account Detail and update your information, then click on Save Account to save your changes or updates.
    
    
     
12. How do I contact HomePerks Rewards or HomePerks.com?
    You can contact us by email or phone.

    For General Support, e-mail: customerservice@homeperks.com
    For Technical Support e-mail: techcustomerservice@homeperks.com
    For Order Assistance e-mail: orders@homeperks.com
    For Sales Support e-mail: sales@homeperks.com
    
    Telephone Support is available M-F, 9am-5pm CT at 1-877-75-PERKS

    

Send an e-mail to customerservice@homeperks.com